Cookie Policy

This Cookie Policy explains how UptimeIO.com ("UptimeIO", "we", "us", or "our") uses cookies and similar tracking technologies when you visit our website and use our services.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience.

Similar technologies include:

• Local Storage: Data stored in your browser that persists until cleared
• Session Storage: Temporary data cleared when you close your browser
• Pixels/Beacons: Small images used to track page views and conversions

2. Types of Cookies We Use

2.1 Essential Cookies (Required)

These cookies are necessary for the website to function and cannot be disabled. They enable core functionality such as:

• User authentication and session management
• Security features (CSRF protection)
• Load balancing and service routing
• Remembering your cookie preferences

2.2 Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Language and region preferences
• Theme settings (light/dark mode)
• Dashboard layout preferences
• Timezone settings

2.3 Analytics Cookies

We use PostHog for analytics to understand how visitors interact with our website. This helps us improve our services and user experience. Analytics cookies collect:

• Pages visited and time spent on each page
• Features used within the application
• Error occurrences and performance metrics
• Device type, browser, and operating system
• Approximate geographic location (country/region level)

PostHog is configured to respect Do Not Track browser settings. For more information about PostHog's privacy practices, visit posthog.com/privacy.

3. Third-Party Cookies

When you use certain features or integrations, third-party services may set their own cookies:

• Payment Provider: For secure payment processing
• Support Chat: If we implement live chat functionality
• Embedded Content: Videos or widgets from third-party services

We do not control these third-party cookies. Please refer to the respective third party's privacy and cookie policies for more information.

4. Your Cookie Choices

4.1 Cookie Consent

When you first visit our website, you will see a cookie banner allowing you to accept or customize your cookie preferences. You can change your preferences at any time.

4.2 Browser Settings

Most browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block only third-party cookies
• Delete cookies when you close your browser
• Enable Do Not Track requests

Please note that blocking essential cookies may prevent you from using certain features of our services.

4.3 Browser-Specific Instructions

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

5. Data Processing and Retention

Cookie data is processed in accordance with our Privacy Policy. The retention period for each cookie is specified in the tables above. Analytics data is anonymized after collection and retained for service improvement purposes.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will update the "Last updated" date at the top of this page and, where appropriate, notify you of significant changes.

7. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

• Email: support@uptimeio.com