Security at UptimeIO

Your security is our priority. Learn how we protect your data and ensure the reliability of our monitoring services.

Last updated: November 28, 2025

Security Features

Built-in security features to protect your account and data

Encryption

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.

EU Data Centers

Your data is stored in secure data centers located within the European Union, ensuring GDPR compliance.

Access Controls

Role-based access control (RBAC) ensures team members only access what they need.

Regular Backups

Automated backups with point-in-time recovery ensure your data is never lost.

Two-Factor Authentication

2FA support for all accounts adds an extra layer of security to protect your account.

Incident Response

Dedicated incident response procedures to quickly address any security concerns.

Our Security Practices

We follow industry best practices to maintain a secure environment

Infrastructure Security

Distributed infrastructure across multiple EU regions for high availability
Network isolation and firewalls to protect internal systems
DDoS protection and rate limiting on all endpoints
Regular security patching and updates
Intrusion detection and monitoring systems

Application Security

Secure development lifecycle (SDLC) practices
Input validation and output encoding to prevent injection attacks
CSRF and XSS protection on all forms and APIs
Secure session management with automatic timeouts
API authentication using industry-standard protocols

Data Security

Passwords hashed using bcrypt with strong work factors
Sensitive data encrypted at rest using AES-256
All communications encrypted with TLS 1.3
Data minimization - we only collect what we need
Secure data deletion procedures when accounts are closed

Operational Security

Principle of least privilege for all system access
Comprehensive logging and audit trails
Background checks for employees with data access
Security awareness training for all team members
Vendor security assessments for third-party services

Compliance & Standards

We are committed to meeting regulatory requirements and industry standards

GDPR Compliance

As an EU-based service, we are fully committed to GDPR compliance. This includes data minimization, the right to access, rectification, erasure, and data portability. Our data centers are located within the European Union.

Data Processing

We process data lawfully, fairly, and transparently. We maintain records of processing activities and ensure appropriate data processing agreements with all third-party service providers.

Security Standards

We follow industry best practices for security including OWASP guidelines for web application security, secure coding practices, and regular security assessments.

Responsible Disclosure

We take security seriously and appreciate the work of security researchers. If you discover a security vulnerability, please report it to us responsibly.

Email your findings to support@uptimeio.com
Provide sufficient detail to reproduce the issue
Allow reasonable time for us to address the vulnerability
Do not access or modify other users' data

We commit to acknowledging reports within 48 hours and working with researchers to address valid vulnerabilities promptly.

Security Questions?

If you have questions about our security practices or need additional information for your security review, please contact us.

Contact Security Team